100% Satisfaction Guaranteed
We make products that last, and if they don’t we want to resolve it for you. So, if something doesn’t fit, isn’t the right colour for your room, or second guessed that bold colour choice at 2AM, we’ll take it back.
It’s important to us we develop long term customer relationships, so don’t sweat the small stuff. We’ve got your back.
Return an Item
If you need to return an item for whatever reason, fill out the form in the link below. You will then receive a generated prepaid label that you can attach to the return and send in. If you have any questions, please contact Customer Support.
Return Form Contact Us via Email
Exchange an Item
If you need to exchange an item for whatever reason, fill out the form in the link below. You will then receive a generated prepaid label that you can attach to the exchange and send in. If you have any questions, please contact Customer Support.
Exchange Form Contact Us via EmailSpecial Conditions
In order to protect our loyal customers and make sure every return or exchange is dealt with as fairly as possible we may require an email receipt or decline a return or exchange in extreme certain circumstances such as:
- Items that were not purchased directly from Cosy House Collection (such as items purchased at thrift stores, or garage sales)
- Items with a missing label or an item that has been defaced
- On rare occasions, based on the nature of prior transactions (Extreme abuse of return / exchange policy)
- Items that have been soiled or contaminated.
- Items lost or damaged due to fire, flood or natural disaster